Shipping policy

Welcome to Naye Homes Store! We’re excited to get your order delivered to you safely and on time. Below is everything you need to know about our shipping process.

 

 

 

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Order Processing Time

 

 

  • All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You’ll receive a confirmation email once your order is successfully placed, and another email when your order has shipped.

 

 

 

 

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Shipping Methods & Delivery Times

 


We offer reliable shipping options depending on your location. Delivery times are estimates and may vary slightly:


Domestic Shipping (within Malawi)

📍 Standard Shipping: 3–7 business days

🏍️ Express Shipping: 1–3 business days (where available)


International Shipping (if applicable)

🌍 Standard International: 7–21 business days (varies by country)

✈️ Express International: 5–10 business days


Note: Delivery times start after your order has been processed and shipped.

 

 

 

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Shipping Rates

 


Shipping fees are calculated at checkout based on your location, the weight of your items, and the selected shipping method.


✔️ Free shipping may apply for orders over a certain amount (check current promotions on the site).

 

 

 

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Tracking Your Order

 


Once your order is shipped, we’ll send you a tracking number via email or SMS (if provided).

You can use this tracking number to check your delivery status anytime.

 

 

 

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Shipping Destinations

 


We currently ship to:

 

  • Within Malawi — all major regions

  • International — select countries (availability shown at checkout)

 


If you don’t see your country at checkout, please contact us at support@nayehomes.store.

 

 

 

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Shipping Delays & Issues

 


We always aim to deliver on time, but sometimes delays happen due to:

 

  • Customs clearance (international orders)

  • Weather or postal carrier delays

  • Incorrect shipping address

 


If your package hasn’t arrived within the estimated timeframe, please reach out — we’ll help track it!

 

 

 

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Incorrect or Undeliverable Addresses

 


Please ensure your shipping address is correct when placing your order. If a package is returned due to an incorrect address:

 

  • You may be responsible for reshipping fees

  • We’ll contact you to confirm details before reshipping

 

 

 

 

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Need Help?

 


We’re here for you!

If you have any questions about shipping, delivery, or tracking your order, please contact us:


📧 Email: support@nayehomes.store

📱 WhatsApp: +1 (219) 951-8212(update with your business number)